Refund and Cancellation Policy

1. Cancellation Policy

Orders can be cancelled within 12 hours of placement or before dispatch by contacting our customer support at support@thehudaherbal.com. Once the order is dispatched, it cannot be cancelled.

2. Return Eligibility

Due to hygiene and health safety standards of herbal and supplement products, we only accept returns if:

• You received a damaged or defective item.

• You received an incorrect product.

3. Return Process

To initiate a return, please email us with photos/videos of the damaged or incorrect item within 48 hours of delivery.

4. Refunds

Once approved, refunds will be processed to the original payment method within 5–7 working days.